Home About GVH Careers – Come Join Our Fun Team

Careers – Come Join Our Fun Team

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We are a fun, outgoing team and our employees are our Number 1 priority, we always make sure we have some fun in our workday 🙂

If you are interested in joining our amazing team and are passionate about working with animals, we would LOVE to hear from you! We are always on the lookout for dedicated veterinary surgeons, veterinary nurses, receptionists and support staff.

We believe our employees are our greatest asset, and we strive to ensure our employees are afforded appropriate opportunities for training and development throughout their employment. We offer a fun, family environment, weekly snacks/fruit, unlimited coffee/tea! Free parking is also a bonus just a short walking distance from the practice and we don’t work Public Holidays or Sunday’s. We also have a dedicated EAP service.

To find out more about our wonderful team, you can read their profiles here.

For Expressions of Interest – If you think that you’d make a great addition to the team, please email your application (which should include your CV, cover letter and availability) and any questions to our Practice Manager.  We will get back to you as soon as we can.

For Current Positions Vacant, please see below. If none are listed, please send us your expression of interest – these are always welcome 🙂

All Applications must come through to our Practice Manager, at jobs@gungahlinvet.com.au including your current CV, cover letter, answers to selection criteria (if required as per job advertisement below), your availability and anything else you need us to know.

Please Note for all our Roles

  • Our roles are open to anyone with unrestricted working rights for Australia.
  • We do not offer visa sponsorships.
  • You must have the required skills, experience and/or education to be considered for our positions.
  • Only shortlisted candidates will be contacted if successful through initial screening.
  • Recruitment will be ongoing and the advert may be removed at any time if the successful candidate is found.
  • Applications from recruitment or employment agencies will not be accepted for any of our positions.

 

 

 

RECEPTION MANAGER

We are looking for an experienced reception manager who has demonstrated leadership and supervisory skills, as well as leads by example from the floor. This role will offer you the opportunity to use your exceptional customer service and leadership skills and combine those with your love for animals.

About the Role

This role works very closely alongside our Vets, Reception Supervisor, Head Vet Nurse, and our Deputy Vet Nurse. The role reports to the Practice Manager and Directors.

We have a team of approximately 6 dedicated receptionists, a Reception Supervisor, and some amazing casual staff. We work in a fast-paced environment, with the reception team being the ‘face’ of our business. The role is responsible for leading and supporting the team and ensuring our high standards of customer service are continually met.

Responsibilities will include, but are not limited to:

  • Manage and lead the reception team from the floor, leading by example to ensure protocols and processes are followed and our high standards of customer service are maintained and exceeded,
  • Manages rosters, resource allocation and delegation of tasks, ensuring follow through and completion of all tasks,
  • Training both new and existing staff,
  • Assist with developing, documenting, and maintaining reception protocols, policies, and procedures,
  • Completes staff reviews with the Practice Manager and deals with performance matters,
  • Ensure work schedules are organised to maintain smooth running of the practice,
  • Debt collection activities with the Practice Manager,
  • Processing online bookings, filing and records management,
  • General reception duties such as assisting clients face to face, over the phone and via email, processing invoices and payments, and banking/reconciliations,
  • Provide administrative support to the Practice Manager and Practice Directors.
  • Work on the floor as one of the receptionists.

Our ideal candidate will have the following skills and experience:

  • Demonstrated leadership and management capability (2+ years).
  • Experience as a manager within the veterinary industry, or alternatively a medical or health environment, will be highly regarded. 
  • Qualifications in Business Administration or Leadership & Management will also be an advantage.
  • Highly organised and self-motivated – the ability to multi-task, with a strong attention to detail,
  • Ability to build rapport with clients and co-workers, and work as part of a team to achieve shared goals,
  • Excellent verbal and written communication skills,
  • A mature attitude and approach, with the ability to lead by example,
  • Intermediate to advanced IT skills – including Microsoft Office, and the ability to pick up new software systems with ease,
  • Physical ability to handle and lift up to 15kgs (either animals that have to be carried, or stock items like large bags of food),
  • Willingness to make a long-term commitment to the role.
  • Training will be provided to the right candidate with our current Reception Manager
  • Relocation assistance may be provided for the right candidate,

Working Hours required for this role

This is a part time permanent role, offering you the opportunity to maintain a work/life balance, you must be flexible to stay back and/or cover shifts as required to cover AL or SL. You can expect to work 5 days with a minimum 25-30 hours per week Monday to Friday but could be up to 38 hours per week depending on shift availability, which includes up to every second Saturday.

Our day shifts are on a rotating roster with a start time as early as 7.45am and a finish time of 7.30pm, with a shift change at 2pm. You must be able to work ALL these times to fit into our roster, specifically as the Manager.

This is a permanent part-time role; you will be paid an hourly rate and receive all entitlements as per the National Employment Standards and the award.

 

RECEPTIONIST

About the Role

This is not your typical receptionist role!

A typical day at GVH will see you performing many varied tasks, such as:

  • Greeting clients & patients as they arrive,
  • Handling client enquires via phone, email and in person,
  • Managing the day-to-day patient appointment scheduling and triaging,
  • Keeping the public areas such as reception and consulting rooms neat and tidy, as well as cleaning up that occasional nervous puppy mess on the floor,
  • Processing payments via EFTPOS, credit card, cash and through Vetpay,
  • Physical ability to handle and lift up to 15kgs (either animals that have to be carried, or stock items like large bags of food),
  • Sale of products such as over the counter medications, animal care products, enrichment, and equipment
  • Utilising your administrative skills to assist with daily tasks assigned to you,
  • Working closely with your colleagues, especially with the vets and nurse.

Working Hours

You can expect to work a minimum 25-30 hours per week Monday to Friday but could be up to 38 hours per week depending on shift availability, which includes up to every second Saturday. Our day shifts are on a rotating roster with a start time as early as 7.45am and a finish time of 7.30pm, with a shift change at 2pm. You must be able to work these times to fit into our roster.

This is a permanent part-time role; you will be paid an hourly rate and receive all entitlements as per the National Employment Standards and the award.

Our Ideal Candidate

The ideal candidate should have:

  • Exceptional customer service skills,
  • High emotional intelligence: Ability to self-manage in a fast-paced environment with the ability to be show empathy and be sensitive to an ill pet, as well as its concerned owner.
  • Excellent time management and ability to take initiative.
  • Proactive approach to work and the interactions you have with clients and colleagues.
  • The knowledge, ability, and confidence to handle many types of animals.
  • Previous experience working in a receptionist or customer service role, (previous veterinary receptionist experience will be an advantage)
  • Previous experience with medical terminology (advantageous, however not required as you will be trained)
  • Willingness to make a long-term commitment to the role.
  • Strong administrative skills: Ability to manage office operations such as taking messages, scheduling appointments, and maintaining patient files,
  • Competent working with Microsoft Office applications such as Word, Excel and Outlook as well as have the capability to learn new systems relevant to the Vet Industry such as Vision for our online scheduling and patient files.

Why work with us?

We offer:

  • A fun, family environment that are supportive,
  • free parking just a short walk from the practice,
  • above award wages,
  • tea, coffee and snacks provided,
  • midyear events, staff get-togethers, monthly “cake days” for birthdays and Easter and Christmas events,
  • Opportunities to gain animal handling experience with a variety of different animals, including wildlife and pets,
  • lunch and learns from our suppliers and other professional development,
  • No Sunday or Public Holiday work.

 

VETERINARY NURSE

About the role

We are looking for an experienced Nurse to join our amazing team working with 12 vets in our purpose-built general practice hospital where you will have exposure to both our Gungahlin Veterinary Hospital and our Cat Hospital at the same premises. The successful candidate will have the opportunity to gain exposure to a variety of different animals and responsibilities, and work on all the cool stuff like oesophageal foreign bodies, surgeries and complicated procedures will be a normal day at the office, as well as dental work and general nursing.

This is a permanent part-time role.

Working hours are rostered between the hours of 7:30 to 19:00 Mondays – Fridays and 8:00 to 16:00 on rotated Saturdays.

The successful candidate for this role must be available to start shifts no later than 7:30am. It is a requirement to be available to work Saturdays on rotation with other nurses (i.e. not every Saturday).  The working hours can be up to 38 hours per week but may be less depending on demand.

Our ideal candidate

We are looking for someone who can tick the following boxes:

  • Must have a Certificate IV in Veterinary Nursing
  • Over 1 years of nursing experience 
  • exceptional customer service skills,
  • high emotional intelligence,
  • excellent time management,
  • excellent attendance record and reliability,
  • the ability to work varied tasks that are constantly interrupted yet concluded,
  • the ability and confidence to handle many types of small animals, up to large dogs,
  • communication skills to communicate with all personality types and always remain professional even under stressful situations,
  • great teamwork approach and professionalism to strengthen the GVH team,
  • willingness to make a long-term commitment to the role.

Benefits of working at GCH/GVH

  • The workload is busy, challenging and varied,
  • We encourage staff to follow their fields of interest,
  • We support continuing education and VNCA membership paid by us,
  • Teamwork is highly valued – you’ll be working with an excellent team of people with an importance placed on having a wonderful staff culture,
  • Remuneration is above-award according to qualifications and experience,
  • Assistance in relocation for successful out of state applicants can be considered on a case-by-case basis.

 

VETERINARIAN – Experienced or Recent Graduate

If you’re an experienced Vet looking for a change, or a recent Graduate, we would love to hear from you.

We will provide plenty of opportunities for you to grow as a Vet with ongoing training and continuous learning.

What we offer:

  • Ongoing training and support,
  • You will be encouraged in your areas of special interest through CPD, Distance Education and daily rounds,
  • AVA and CVE memberships are paid for by the practice,
  • An exciting and varied caseload in a modern, progressive, and fully equipped hospital,
  • A generous salary commensurate with experience for the right candidate, including paid study leave,
  • A set rotating roster, including the occasional Saturday (we are open 8am to 8pm Monday to Friday, and Saturday 8.30am to 4.00pm)
  • Flexible to work full time or part time, we can work with you to identify a roster that will work,
  • No after hours as we have an onsite, independent Emergency service with whom we work very closely, meaning the hospital is open 24/7, 365 days a year,
  • The opportunity to build upon your small animal skills with our amazing clients,
  • Regular Vet and staff meetings,
  • We also have quiet office spaces and a library,
  • Relocation assistance available for the right candidate.

We are looking for someone with excellent teamwork and communication skills, who loves being in a fun team environment and has a desire to build long-term relationships with some of the best clients in Australia. We are also seeking someone who is willing to share their knowledge and learn from others.

A little more about us:

We actively promote preventative medicine, particularly in:

  • Animal behavior (running 4-7 puppy classes per week),
  • Orthopedics (PennHIP and JPS),
  • Nutrition and dental care, amongst other things.
  • We have a team of ultrasonographers, including two with high level training and experience, who receive referrals from other practices,
  • A busy in-house laboratory,
  • We do many interesting procedures and surgeries every day,
  • We refer to an excellent team of specialists within and outside Canberra and have both eye and dermatology specialists visiting on a regular basis.

Our Ideal Candidate

The ideal candidate should have:

  • Exceptional skills and an eye for detail as a Vet,
  • High emotional intelligence: Ability to self-manage in a fast-paced environment with the ability to be sensitive to an ill pet, as well as its concerned owner.
  • Excellent time management and ability to take initiative.
  • Mature and proactive approach to work and the interactions you have with clients and colleagues.
  • The knowledge, ability and confidence to handle many types of animals.
  • Willingness to make a long-term commitment to the role.
  • Strong administrative skills